1. Introduction

Mitchell Concrete LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mitchellconcretellc.com (the "Site") or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a consultation or quote
Book an appointment
Use our AI chatbot
Contact us via phone, email, or contact form
Upload photos of your project

This information may include:

Name
Email address
Phone number
Physical address or project location
Project details and preferences
Photos you upload

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visit

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process your consultation requests and appointment bookings
Communicate with you about your projects and inquiries
Send you appointment reminders via email and SMS
Provide project estimates and quotes
Improve our website and services
Analyze usage patterns and optimize user experience
Comply with legal obligations

4. AI Chatbot and Conversation Data

Our website uses an AI-powered chatbot to assist you with inquiries and project planning. Conversations with the chatbot are stored to:

Provide continuity in your interactions
Qualify leads and understand project requirements
Improve chatbot responses and accuracy
Train and enhance our AI systems

Chatbot conversations may be reviewed by our staff to ensure quality service. We do not share conversation data with third parties except as necessary to provide our services (e.g., AI service providers).

5. Photo Uploads

When you upload photos through our chatbot or contact forms, these images are stored securely in cloud storage. We use uploaded photos to:

Assess project scope and requirements
Provide accurate estimates
Plan project execution

We will not use your photos for marketing purposes without your explicit consent.

6. How We Share Your Information

We may share your information with:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Cloud hosting providers (for website and data storage)
AI and chatbot service providers
Email and SMS notification services
Analytics providers

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lead and conversation data may be retained indefinitely for business records and service improvement purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Opt out of receiving marketing communications
Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at (253) 293-4740 or via email through our contact form.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, review sites). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Mitchell Concrete LLC
Phone: (253) 293-4740
Website: https://mitchellconcretellc.com
Service Area: Pierce County & Surrounding Areas, Washington