1. Acceptance of Terms

Welcome to Mitchell Concrete LLC. By accessing or using our website mitchellconcretellc.com (the "Site") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Description of Services

Mitchell Concrete LLC provides professional concrete services including but not limited to:

Stamped concrete installation
Exposed aggregate concrete
Epoxy flooring
Concrete driveways, patios, and walkways
Concrete repairs and resurfacing
Commercial concrete work

Our website provides information about our services, an AI chatbot for inquiries, cost calculator tools, appointment booking, and consultation request forms.

3. Use of Website

3.1 Permitted Use

You may use our Site for lawful purposes only. You agree not to:

Use the Site in any way that violates any applicable federal, state, local, or international law
Transmit any harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the Site or servers
Use automated systems (bots, scrapers) without our prior written consent
Impersonate any person or entity or misrepresent your affiliation

3.2 AI Chatbot Use

Our AI chatbot is provided as a convenience to help answer questions and gather project information. While we strive for accuracy, the chatbot may occasionally provide incomplete or inaccurate information. All estimates and project details provided through the chatbot are preliminary and subject to verification during an in-person consultation.

4. Consultations and Estimates

4.1 Free Consultations

We offer free on-site consultations to assess your project needs. Consultations do not obligate you to hire us or obligate us to accept your project.

4.2 Estimates

Estimates provided through our website, chatbot, or cost calculator are approximate and for informational purposes only. Final pricing will be determined after an in-person consultation and site assessment. Estimates are valid for 30 days from the date provided unless otherwise specified.

4.3 Project Acceptance

We reserve the right to decline any project at our discretion. Acceptance of a project will be confirmed through a written contract or agreement.

5. Appointments and Scheduling

5.1 Appointment Booking

Appointments can be booked through our online booking system or by phone. We will send confirmation via email and/or SMS. Please ensure your contact information is accurate.

5.2 Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance at (253) 293-4740. We reserve the right to charge a cancellation fee for appointments canceled with less than 24 hours' notice or for no-shows.

6. Service Contracts and Payment Terms

6.1 Written Contracts

All concrete work will be governed by a separate written contract that outlines the scope of work, timeline, payment terms, and other project-specific details. These Terms of Service apply to the use of our website; the service contract governs the actual concrete work performed.

6.2 Payment

Payment terms will be specified in the service contract. We typically require a deposit before work begins, with the balance due upon completion. Accepted payment methods include cash, check, and credit/debit cards (subject to processing fees).

6.3 Late Payments

Late payments may be subject to interest charges as permitted by Washington State law.

7. Warranties and Disclaimers

7.1 Workmanship Warranty

We stand behind the quality of our work. Specific warranty terms will be outlined in your service contract. Warranties typically cover defects in workmanship but do not cover damage caused by misuse, neglect, or acts of nature.

7.2 Website Disclaimer

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR SERVICES INCLUDED ON OR MADE AVAILABLE THROUGH THE SITE.

7.3 No Professional Advice

Information provided on our Site, including through the AI chatbot and cost calculator, is for general informational purposes only and does not constitute professional advice. You should not rely solely on this information for making decisions about your project.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MITCHELL CONCRETE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

Your use or inability to use the Site
Any unauthorized access to or use of our servers and/or any personal information stored therein
Any interruption or cessation of transmission to or from the Site
Any bugs, viruses, or the like that may be transmitted through the Site by any third party
Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Site

9. Indemnification

You agree to indemnify, defend, and hold harmless Mitchell Concrete LLC, its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site or your violation of these Terms.

10. Intellectual Property

10.1 Our Content

All content on the Site, including text, graphics, logos, images, and software, is the property of Mitchell Concrete LLC or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

10.2 User-Submitted Content

By submitting photos, project details, or other content through our Site, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for the purpose of providing our services and improving our website. We will not use your photos for marketing purposes without your explicit consent.

11. Third-Party Links and Services

Our Site may contain links to third-party websites or services (e.g., Google Maps, social media, review sites). We are not responsible for the content, privacy policies, or practices of these third-party sites. Your use of third-party sites is at your own risk.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of the Site shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved in the state or federal courts located in Pierce County, Washington, and you consent to the exclusive jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service contracts, constitute the entire agreement between you and Mitchell Concrete LLC regarding the use of the Site and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Mitchell Concrete LLC
Phone: (253) 293-4740
Website: https://mitchellconcretellc.com
Service Area: Pierce County & Surrounding Areas, Washington

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.